4.0 Determine SAs and Debt Amount for Write Off

Reference: Write Off Uncollectible Receivables Process Model - Page 3 for the business process diagram associated with this activity.

Actor/Role: CSR

Description: At times it is necessary to expedite Write Off of particular debt without creating or waiting for a Write Off Process to be initiated. The CSR or Authorized User will decide the specific Service Agreements to include and the amount to Write Off. It is possible to Write Off all or a portion of the unpaid debt. The Write Off may be for an Active Service Agreement. There is separate functionality in CC&B for online Write Off.